Shipping Policy

At KidBrainyZoo, we are committed to delivering high-quality educational toys and physical learning products for children in a reliable and timely manner. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Information

All KidBrainyZoo products are physical items and are shipped to the delivery address provided during checkout.

Shipping Within the USA

We offer free standard shipping on all orders within the United States.

• Shipping Cost: Free
• Estimated Delivery: 3–7 business days
• Tracking: A tracking number will be provided once your order has been shipped.

International Shipping

We also ship our educational toys and other physical products to international destinations.

• Shipping Cost: Calculated at checkout
• Estimated Delivery: 7–14 business days
• Tracking: A tracking number will be sent by email once your order has shipped.

International customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost unless otherwise stated and remain the customer’s responsibility.

2. Order Processing and Tracking

Once your order has been successfully placed, we begin preparing it for shipment.

After your order has shipped, you will receive a confirmation email containing your tracking information. Tracking details may take some time to become active after the package has been handed over to the carrier.

You can use the tracking number provided to monitor the progress of your shipment.

3. Delivery Times

The delivery times provided at checkout or in this policy are estimates and are not guaranteed delivery dates.

For orders shipped within the United States, delivery typically takes 3–7 business days.

For international orders, delivery typically takes 7–14 business days.

Delivery times may be affected by factors outside our control, including carrier delays, severe weather, public holidays, customs processing, or other unforeseen circumstances.

4. Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.

Please contact us as soon as possible if you need to correct your shipping information after placing an order. While we will do our best to accommodate your request, changes cannot be guaranteed once an order has been processed or shipped.

5. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided by the carrier.

If you believe your package is significantly delayed, lost, or you have not received your shipping confirmation, please contact us at support@kidbrainyzoo.com.

Our customer support team will review the order details and assist you in determining the appropriate next steps.

6. Contact Us

If you have any questions about shipping, delivery, or the status of your order, please contact us:

Email: support@kidbrainyzoo.com
Website: www.kidbrainyzoo.com

At KidBrainyZoo, our goal is to make every order simple, reliable, and convenient, so families can enjoy our educational toys with confidence.

ShineMore Group LLC

2232 Dell Range Boulevard,Suite 245,Cheyenne, WY 82009, USA