Refund and Return Policy

Refund and Return Policy – KidBrainyZoo

At KidBrainyZoo, we value your satisfaction and strive to ensure every purchase meets your expectations. Please read our policy carefully before placing your order.

1. Coloring Pages for Kids (Digital Products)

Our coloring pages for kids are delivered instantly via email as digital downloads.

• Refund Policy: Because these products are digital and immediately accessible after purchase, all sales are final.
• No Returns or Exchanges: Once your order has been processed and delivered, we cannot offer refunds, returns, or exchanges.
• If you experience any issues accessing your download or did not receive your email, please contact us at support@kidbrainyzoo.com, and we’ll be happy to assist you.

2. Educational Toys for Kids (Physical Products)

Our educational toys for kids are eligible for returns and refunds under the following conditions:

• Return Period: You may request a return within 14 days of receiving your order.
• Condition: Items must be unused, in their original packaging, and in resellable condition.
• Refunds: Once your return is received and inspected, we will process your refund to your original payment method.
• Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Contact Us

If you have any questions about your order or need help with a return, please reach out to us at support@kidbrainyzoo.com.

At KidBrainyZoo, your satisfaction matters — we’re committed to delivering both digital creativity and quality educational products with care and reliability.