Return & Refund Policy

At KidBrainyZoo, we want you to feel confident when shopping for educational toys for kids. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You have a maximum of 14 days from the date of delivery to request a return.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging, when applicable
• Returned with proof of purchase or your order information

Items that have been used, damaged, or altered after delivery may not be eligible for a return.

2. How to Request a Return

To request a return, please contact our customer support team at support@kidbrainyzoo.com within 14 days of receiving your order.

Please include your order number and a brief description of the reason for your return. Our team will provide you with the instructions needed to complete the return process.

Please do not send an item back without contacting us first, as this may delay the processing of your return.

3. Refunds

Once we receive and inspect your returned item, we will process your refund if the return meets our eligibility requirements.

The maximum refund processing period is 14 days from the date we receive the returned item.

Approved refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

4. Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.

If you receive a damaged, defective, or incorrect item, please contact us at support@kidbrainyzoo.com as soon as possible so we can assist you.

5. Damaged or Incorrect Orders

We carefully prepare every order, but if your package arrives damaged or you receive the wrong product, please contact us at support@kidbrainyzoo.com with your order number and, when possible, photos of the product and packaging.

We will review your request and work to provide an appropriate solution.

6. Contact Us

If you have any questions about our return or refund policy, please contact us:

Email: support@kidbrainyzoo.com

At KidBrainyZoo, our goal is to provide a smooth and enjoyable shopping experience while helping children discover the joy of learning and creativity.

Thank you for choosing KidBrainyZoo!